Tuesday, September 1, 2015

UPS Vs USPS / Canada Post

I went to UPS earlier this evening at approx. 7 PM to pick up a package (a notice was left on my mailbox when I got home). Behold, the UPS location near Bayview and Eglinton was closed. They closed at 6 PM.

These are their hours.

Monday - 9:00 AM - 6:00 PM
Tuesday - 9:00 AM - 6:00 PM
Wednesday - 9:00 AM - 6:00 PM
Thursday - 9:00 AM - 6:00 PM
Friday - 9:00 AM - 6:00 PM
Saturday - 10:00 AM - 4:00 PM
Sunday - Closed

I also went to Canada Post on Bayview around the same time to pick up a separate package. Behold they were open!

These are their hours:

Monday - 10:00 AM - 06:00 PM
Tuesday - 08:00 AM - Midnight
Wednesday - 08:00 AM - Midnight
Thursday - 08:00 AM - Midnight
Friday - 08:00 AM - Midnight
Saturday - 08:00 AM - Midnight
Sunday - 08:00 AM - Midnight

Now think about this a bit.

Most people work 9 to 5 jobs. That means that if UPS closes at 6 PM and they want to pick up a package they need to rush to the UPS location after work, DURING RUSH HOUR, and try to get the store location before 6 PM so they can pick up their package.

When you order something online from the United States and have it sent via USPS (United States Postal Service) it gets transferred to the care of Canada Post when it arrives in Canada. And vice for Americans ordering things online from Canada, having it sent via Canada Post and then ultimately delivered by USPS.

I have NEVER had any problems with the quality of service or speed of Canada Post / USPS. In fact I have learned to trust them more than conventional courier companies. eg. I HATE DHL Express Courier.

I also really dislike how couriers charge extra for shipping across the Canada/USA border, even though the distance they are shipping might be less than shipping from say Florida to Texas. See my old post Courier Shipping Prices: Canada Vs USA

But what REALLY annoys me, on the topic of UPS versus USPS/Canada Post is that UPS is slow, has annoying hours when their location is actually open, and has the gall to charge people extra for what they claim is faster service...

However as shown by my recent purchase of three items of identical size and shape from two locations in the USA and from one location in Canada, all paid for around the same time, and shipped around the same time, the first item to arrive was USPS Priority Courier from the USA.

In contrast the UPS item showed up a day later but I decided to try and pick them both up the same day - earlier today.

The third item, shipped from Quebec, was the last of the three to be paid for and shipped and will likely arrive tomorrow. Oddly enough I will probably receive it before the UPS package simply because Canada Post has much better service/hours than UPS.

UPS might have a nice slogan and those brown uniforms their employees wear, but their service is horrible in my opinion.

Note - For reference the three items I purchased were three vintage bows on eBay.

A 1975 Browning Wasp Recurve Bow from Pointe-Claire, Quebec. [Canada Post]

A circa 1972 Black Hawk Avenger Recurve Bow from Vintondale, Pennsylvania. [USPS]

A circa 1966-67 Ben Pearson Cougar Recurve Bow from Cameron, Wisconsin. [UPS]

Three packages identical in size, all paid for within a 24 hour period and shipped within 24 hours after being paid for. The Black Hawk from Pennsylvania arrived first via USPS/Canada Post, the Ben Pearson from Wisconsin is currently being held in storage somewhere by UPS with its horrible hours, and the Browning from Quebec will likely arrive tomorrow via Canada Post because it was the last to be paid for and shipped.

The Browning and the Black Hawk were both paid for at the exact same time and shipped less than 24 hours later. Yet it was the USPS/Canada Post package that arrived first.

Also on the note left on my mailbox by UPS earlier today it says they are expecting C.O.D. (Cash On Delivery) of $37.68. Which is odd because I already paid for the shipping ahead of time when I purchased the item. I know this because I have the online receipt for it when I paid for it.

Therefore I am left with an odd conclusion. Either the person shipping it didn't pay for the shipping and sent it C.O.D. (even though I paid for the shipping ahead of time and he knows I paid for it because I have the online receipt). Or UPS has made an error and is claiming it was sent C.O.D. when it was not, either because they are greedy jerks who like to overcharge people or because their company is so shoddily run that they don't keep track of such things.

So is it:

Greedy / incompetent sender from Wisconsin.
Greedy courier company.
Incompetent courier company.

I am curious to know which. I shall try to find out on Friday when I attempt to pick up my package during the middle of the day. To be continued...

UPDATE!

UPS did eventually deliver the package and they left it in the mailroom of my apartment building leaning against the wall. A notice was left with it asking for a COD, but after a chat with the seller on eBay they ended up contacting UPS and getting rid of the COD and vowing never to use UPS ever again. On this we are both agreed upon.

Regarding the bows in question, as a separate review I must remark that the Browning Wasp is the one I enjoy the shooting the most. The Black Hawk Avenger is a bit small for me, but still enjoyable. And the Ben Pearson Cougar is likewise an enjoyable bow to shoot. Overall I am very happy with all three.

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