Wednesday, August 27, 2014

I hate DHL Express Courier

So I am waiting for a package to be courier delivered via DHL Express.

They apparently tried to deliver twice in the last two days and left notes in my mailbox, the 2nd note indicating that I would need to pick up the package.

But the note doesn't say WHERE to pick it up.

Where being the most important factoid they should have on the note they left behind.

So I phone DHL and get a machine...

I go through the computer operated nonsense and all I get is a self repeating recording, which doesn't tell me WHERE the package is. When I press 0 to speak with someone the recording just starts over. When I press 0 multiple times the recording just starts over and over each time.

When I try the website it tells me that my package is in Toronto... But it does not say WHERE IN TORONTO. It is kind of a big city...

So finally I just say screw it, and I Google DHL locations in Toronto and I found a location that is near me.

I phone the location... And it is UPS. Which doesn't store packages for DHL, they only pick them up. They don't handle deliveries for DHL. So I ask the guy where the DHL depot is so I can pick up the package. He says he doesn't know and recommends I phone DHL or check their website...


Seriously. What good is a courier company that makes it so difficult to pick up a package by ignoring the WHERE to pick up the package.

I give DHL's website and automated phone system a flat ZERO for making it ridiculously impossible to FIND a package.

And I am not alone in my hatred of DHL. When I mentioned the company to a friend she said she once waited 18 months to deliver a passport from Africa - and by the time the passport was finally delivered a year and a half later, it had already expired.

And when I check other reviews of DHL I find the company is averaging 1 star out of 5 on many of the review websites. 1 star...

Got a horrific courier story to tell? Write your story in the comments.


  1. I live in Canada and have found that anything delivered from the USA gets HUGE fees added on by DHL. At first I thought it was border fees but this only happens with DHL.

  2. I believe that I may have been scammed. When the man delivering my package came to the door, he said that I owed him thirty five dollars. Having no previous experience with delivery, I gave him the money in cash, assuming that it was for customs. He failed to give me a receipt or any proof of paying the fee, which I thought was suspicious. It was only when he began to drive away that it dawned on me. I feel like such an idiot, and while I know that this is not exactly DHL's fault, that fact does little to qualm my frustration.


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