Thursday, July 31, 2014

Ever had your order messed up at the drive-thru?

Have you ever gone to the drive thru at a fast food restaurant and they mess up your order - possibly on purpose?

This happened to myself recently when we went to the Wendy's drive thru near Beaches Toronto.

We ordered a double cheesburger combo and a bacon burger combo.

And then the woman on the speaker goes "Do you want a small, medium or large combo?

To which we both went "Huh? What is a small, medium or large combo?"

And the woman refused to explain.

So we both said we wanted the regular combo.

And then the woman apparently punched in large for my cheeseburger.

So then I asked her to change it, because we could see the mistake on the drive-thru screen.

And the woman said okay, but the screen stayed the same.

So when we get up to pay and collect our food the bill seems surprisingly high, and the drinks look surprisingly larger than we expected.

And when we get the bill we see that the woman messed up our orders completely. She charged us extra for the large combo, and extra AGAIN for the medium combo.

Based on the receipt apparently medium is NOT the same as "regular" - even though we both asked for REGULAR.

Frustrated, and knowing we would only end up with an argument and an horrible customer service experience I chose instead to take a photo of the receipt (shown above) and then share this experience with others.

My advice?


#2. If the total they quote you sounds wrong, it probably is. See #1 over again to make sure they don't mess up your order.

#3. Document the mistake so you can complain about it later. I am sending a copy of this post to via their customer feedback website.

#4. Demand a refund for their mistake and boycott that restaurant until you get a refund and apology.

We shall be going to Burger King, A&W and other restaurants instead until we get a refund and an apology.

And it is NOT the money that matters. I am only out $1.78 + HST, what bothers me is just how poor the service was that they messed up our order not once, but twice.

No comments:

Post a Comment

Comments containing links will be marked as spam and not approved. We moderate every comment.

Popular Posts

Your Ad Could Be Here! Advertising Opportunities Available!
Contact charlesmoffat[at]

Want your product, book or service reviewed? Let me know!