Friday, December 13, 2013

Mark's Work Warehouse doesn't honour its sales

I just bought an outdoor work vest which was SUPPOSED TO BE ON SALE but instead was not.

The sale was "save up to 50% off all men's regularly priced outerware."

An outdoor work vest is obviously outerware. It is basically a sleeveless jacket.

And judging by the price it was definitely "regularly priced". No discounts whatsoever.

So why was it not on sale? Because it is a vest? Because Mark's Work Warehouse doesn't consider an outdoor vest to be outerware?

Rubbish!

They just don't want to honour the wording of their sale.

So now they get this negative review and I will be back on Sunday to return it / demand a refund. Or maybe they will be tempted and shamed into giving me the sale price.

Subscribe to find out what happens next!

UPDATE - Yesterday I argued politely with the staff (I have been through this before and know you never get anywhere with staff if you are rude to them), they admitted the wording could have been better, but they still refused to honour the wording of the sale. Returned the item for a full refund. Staff was very rude and snarky about it even though I explained the problem in a calm and evenly toned voice (although I might have sounded a bit condescending, like I was talking to a little kid who can't do basic math). Not much Christmas cheer there either.

If any Mark's executives read this, it was the Mark's Work Warehouse located at the Eaton's Centre.

So word to the wise, if you want a place to honour their sales, don't shop at Mark's Work Warehouse.

For future reference here is Mark's Customer Service info if you have a complaint about their service / lack of honour.

customer.service@marks.egain.net

Mark's Work Wearhouse Customer Service
Po Box 2000
Welland, Ontario
L3B 5S3

Phone 1-800-663-6275
Fax 1-800-452-0770


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