Saturday, November 23, 2013

Cancelling Rogers Internet

Two days ago I cancelled my Rogers internet.

Had it for 7.75 years. Would have been 8 years in February.

Made the change because I was moving into a new apartment and frankly, Rogers wasn't giving the best quality service.

See all previous complaints about Rogers internet crashing, going down, etc.

Don't get me wrong, most of the time Rogers worked perfectly. And it was fast. I give Rogers internet 5 stars for the speed I was getting with respect to downloads and so forth.

But "most of the time" doesn't cut it when I need my internet to be working constantly for work reasons.

And then there was the customer service... which was a combination of computer system and whatever poor saps work in the customer service department. I feel sorry for them, I really do. That is a horrible job.

Big corporation customer service is often less than stellar. I give Rogers customer service 2.5 stars out of 5.

There are other factors too that I didn't like.

Hidden fees on my bills that come out later.

The email spam / snail mail they send customers.

Their insistence on trying to get everyone to sign a contract for a year or more for service.

Overall I give Rogers 3 stars out of 5. Fast, but not reliable and very annoying.

So who am I replacing Rogers with?

Bell.

Which I have tried before and it was "okay". 3.5 stars out of 5 if I recollect correctly. Marginally better than Rogers.

It does make me wish there was more internet companies wooing Canadians than just Rogers and Bell. Or rather, more internet companies with lots of speed and GOOD or decent prices.

For example TekSavvy is a newer company that sells internet connections via dialup, cable, and DSL.

They advertise their prices as being competitive. And it sounds good on paper, but the prices in the commercials and advertising is for their BASIC rate.

Meaning if you want more speed, more bandwidth, etc... well then you need to pay extra. They also charge you extra for the cable activation fee if you don't purchase a modem from them. (And if you don't like their service, they don't take back the modem and refund the difference.)

Cost of the modem? Between $99 and $120, depending on the type you purchase. If you don't buy the modem then they rent it to you. So you end up paying for it either way.

If you go over on bandwidth they charge 50 cents for every GB over.

So TekSavvy is just as much a money grubber as Rogers and Bell.

One of these days a new company is going to come along, offer internet service for a fair price - set a really high limit on the bandwidth, and have 100% uptime. At which point nobody will complain about the customer service because they won't need any customer service. It will just WORK the way it is meant to.

And then maybe Rogers and Bell will start taking the quality of their service seriously.

UPDATE!

Rogers is overcharging me on my final bill. No surprise there. Booooo Rogers! Boo!

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