Thursday, November 6, 2014
What is more annoying is that fact that the Sim card is still there. It has not been removed. It hasn't even been touched at all.
"SIM card removed - The mobile network will be unavailable until you restart with a valid SIM card inserted."
Note - Different cellphones use slightly different messages, but they all claim the Sim card has been removed. What would make more sense is a message that says "Your Sim card is broken. See your phone company for a replacement."
And the only way to get the phone to work properly again is to restart the phone... which appears to be a roughly 70 / 30 chance that you get the message again...
"SIM card removed - The mobile network will be unavailable until you restart with a valid SIM card inserted."
Or it works normally - for the moment. And then decides not to work later on and gives you the message again.
"SIM card removed - The mobile network will be unavailable until you restart with a valid SIM card inserted."
Thus when I woke up this morning.
"SIM card removed - The mobile network will be unavailable until you restart with a valid SIM card inserted."
So I restarted it and it worked fine. So I took a shower and then checked it again.
"SIM card removed - The mobile network will be unavailable until you restart with a valid SIM card inserted."
Very annoying. To me it would make sense to have the option to click "Retry Sim Card" on my phone instead of having to restart it each time. Obviously it is not "trying hard enough".
I have checked various forums on the topics, people with the same problem - people who try removing the back, replacing the battery, removing/readding the Sim card, etc.
And the only conclusion that seems to be a permanent fix is to go to your phone company and replace the Sim card.
This follows the idea that the Sim card is just old and broken, and the only solution is to replace it.
My thoughts on this is that Sim cards must suck donkey balls if they break so easily for no apparent reason. Why are we using a piece of technology that breaks so easily?
Friday, October 17, 2014
Well the neighbours next door tore down their house and are rebuilding a new house. So it is rather noisy. I am not sure who did it - either the neighours or the construction company - but they left a Starbucks Gift Card in our mailbox as an apology for all of the noise.
Which, frankly, I barely noticed the noise over all the noise I make playing with my woodworking tools. Or the movies I watch. Or the episodes of The Woodwright's Shop I have been watching lately.
But whatever, the Starbucks Gift Card was a nice gesture. And what is also nice is that it is reloadable so I can use it again and again - and I go to Indigo a lot, and there is a Starbucks in every Indigo, so this just works well for me.
In totally unrelated news I am addicted to watching The Woodwright's Shop. It is a TV show that has been on the air since 1981 (33 years!!!) and is dedicated to traditional woodworking.
Now I admit, I like my power tools - especially my band saw - but as TV shows go The Woodwright's Shop has the trifecta of everything you want in a woodworking TV show. It is funny. It teaches you new things about woodworking and woodworking tools. And there is a healthy dose of history for the people who like historical examples of woodworking.
Just watch the 20th Anniversary episode of The Woodwright's Shop to see what I am talking about.
Friday, October 10, 2014
Now granted, Toronto has over 1000 dentists according to Yelp (or 800+ dentists according to Google) which means I could go to a new dentist every day for 2 to 3 years and still not try every dentist in Toronto. So trying each and every dentist in Toronto is impractical.
So instead what I have decided to do is to start at the top of the list.
(Plus my friend Robert recommended the place, so that is another reason.)
Archer Dental, according to my research, was listed as the Best Dentist in Toronto by NOW Magazine in 2013, so I think it is a good place to begin my series of dentist reviews. However let me backtrack a bit here and take us back to 2003 so I can review a different dental practice for comparison purposes.
In June 2003 I had was getting read to leave Canada and go overseas to South Korea. Since I didn't know what the dentists would be like in South Korea I opted to have a visit to the dentist before I left and hopefully I could forego visiting any dentists for the year I was in SK.
The dental office I went to was the dental office at York University's York Lanes, now known as York Lanes Dental Office.
I had already been to the York Lanes Dental Office several times before - without incident - but during that final trip I was given a deep cleaning by a new dental hygienist who - as best as I can tell was just fresh out of dental school or was still a student. What followed was the most painful experience of my entire life. It was absolute torture. It went on for what felt like hours.
When the dental hygienist was done I was missing part of my gums. They had literally torn my gums to pieces and one of the pieces was missing, completely cut out.
Thus began a very long period in my life in which I swore I would never go to another dentist again. Ever. Instead I embarked on a daily brushing / mouthwash ritual that sometimes included me taking a toothbrush with me to events so I could immediately brush my teeth after eating.
And believe me when I say I was paranoid about my teeth. I would brush too hard, I use mouthwash a lot (I have become a bit of an expert on mouthwashes and really should post a detailed review on them sometime), and I am a big fan of using sugarfree gum when I am outdoors so I clean my teeth using the gum.
It was 11 years and 3 months before I finally went to see another dentist, in September 2014.
Despite all of my paranoid brushing time had still built up a layer of calculus on one small section of my teeth I wasn't brushing properly. My bad. Need to brush there more often.
So let us go back to the present.
I arrived at Archer Dental slightly early (about 9:50 or so AM, for a 10 AM appointment) on September 25th. I was given a very comprehensive form to fill out, covering everything from whether I was diabetic to what kind of medications I was on.
Once that was done I sat there and waited, playing with my phone because the choices of reading material available in the waiting room was limited to women's magazines and National Geographic. Oh what I would give for a Lee Valley catalogue for men to read... Seriously, they should add that to the pile of magazines on the shelf. Lee Valley catalogues are free and men LOVE reading anything that has tools or tech items in them. Add a Wired magazine subscription, plus a Lee Valley catalogue subscription and any man visiting their waiting room would be quite happy. I think I will bring along a Lee Valley catalogue during my next visit and surreptitiously leave it behind for other men to read. (I think the reason why it was mostly women's magazines because it is usually mothers who end up taking the kids to the dentist instead of fathers.)
Fortunately I did not have to wait that long. You know how most dentists make you wait FOREVER before you actually get to see them? Well my wait really was not that long. I was early after all, but I do believe my appointment actually started on schedule.
I was introduced to my dental hygienist for the day, Mary, who was extremely polite, considerate and willing to explain everything as we went along. I met Dr Archer later on, who likewise exemplified those values I find to be so important in a dentist. It was Mary however who ended up cleaning and also deep cleaning my teeth - and removing 11 years worth of calculus from my teeth, making me feel like I had a brand new set of teeth. And she did it while being as gentle and as understanding as possible. (That doesn't mean I wasn't in pain during the deep cleaning, that stuff is still painful - but at least she didn't rip my gums to pieces like that dental hygienist at York Dental.)
Afterwards I felt like I had been given a brand new lease on life. Like I was suddenly going to live long and have a fuller life. I was so happy with the results I promised to bring flowers the next time I visit, which will likely include a thank you note too.
When was the last time you went to a dentist and was so happy with the results you wanted to bring them flowers?
Subscribe to Product Reviews Canada and read more reviews of dentists in Toronto in the future as I explore other dentists and try to determine which is the best. For now, the best dentist office in Toronto is Archer Dental.
Thursday, September 25, 2014
You may have heard recently in the news that the new iPhone 6 (+ 6 Plus) bends a bit over time when put in your pocket or when bowed under even small pressure... But have you also heard that this is causing the screens to break easier?
If you are familiar with iPhone screens breaking then you already know they break super easily. You drop the phone onto any hard surface (just a foot or two is enough) and the screen shatters instantly. Well now what happens is that the phone bends and the screen breaks when people try to bend it back into shape.
I think not. Apple makes $100 every time a customer comes in with a broken screen ($150 for the 6 Plus).
This kind of defect would have been noticed during product testing. What Apple therefore must have done is shrugged greedily, knowing every time the screen breaks they make more money.
Defect? Pff. More like an opportunity to make waaaaaaay more money off of screens breaking.
Monday, September 22, 2014
Stuff My Neighbours Throw Out (Part 1)
or click SMNTO to see the list of posts on this topic.
On this week's episode, my neighbours threw out a mirror (minor scratches on the frame) and a rather well-made set of drawers for putting clothes in - which similarly had a few scratches on it. Both mirror and clothing drawers work fine. Unlike the previous episode however I did not do a "Yoink!" and grab the stuff for myself. This time I just snapped a photo for use as part 2 of this series of blog posts.
Okay so I purchased this "Super Glue Pen" because I figured it would save time. I would just need to press down on it like it was a pen and then glue would be dispensed slowly on the surface. I was expecting it to be slow.
What it was instead was a dot of glue.
So I tried again, pressing harder into the surface as I moved it along the surface.
Just a dot of glue at the start point.
Tried again, going more slowly this time. Same result.
I re-read the instructions on the packaging. Yup. Press hard, go slowly. Doing that. Why is it not working? ARGGGG!!!
So instead I finished the project I was working on by using dots - lots of dots. Like this:
Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot. Dot.
It says on the package it is "easy to use". That is BS. This product was a pain in the royal behind.
Friday, September 19, 2014
I just purchased a 1 TB portable hard drive at Best Buy. The brand and model is WB Absolutely's "My Passport Ultra".
The 1 TB blue version. Also available in red and grey. But not black or white. WTH. (You can get a black one, but only if it is the 500 GB version.)
I could have purchased different makes and models that are 500 GB, 2 TB, 3 TB or even 4 TB versions but I only needed 1 TB... So whatever.
What I found interesting (asides from the prices of the product and similar products) was the warranty... Which included a binding non-class action agreement in the warranty. Meaning if you ever lose your data and try to sue the company, then the company refuses to go to court on a class action basis and you can only sue the company on an individual basis.
What this tells me is several things.
#1, Some purchasers in the past expected the device to work perfectly on a permanent basis. (I hold no such illusions. I fully expect this device to break eventually - likely sometime 5 years from now. By which time I will have transferred any important data to a different device.)
#2. That aforementioned purchasers not only sued for lost data as a class action lawsuit but evidently must have won their case against WB.
Which I find funny.
Below are photos of the various models and several different manufacturers.
Thursday, September 4, 2014
Well if the person you are giving the books to likes historical fiction then I recommend the series by Kathleen O'Neal Gear and W. Michael Gear.
I have been giving a family member for the books for years now and they LOVE them so much they keep asking for more. The book series has like 20 books in it.
The photo below is more for my record keeping so I can keep track of which books she already has.
We recently went to a wedding in which the bride and groom had done something amazingly cute and thrifty with their wedding cake. They made the decoration for the top of the cake themselves using large wooden clothes pins.
So yes, you could spend $50 - $300 on a very expensive decoration for the top of the cake.
Or you could just use some creativity and decorate it yourself.
People at the wedding thought it was so cute they were taking photos of it.
Honestly, I think my one set of neighbours have yet to hear of craigslist or kijiji.
Why? Because they throw out a lot of nice stuff.
Furniture. Paintings. Exercise / Sports Equipment. Appliances. Electronics (computers, laptops, tablets, phones). Bicycles / Skateboards.
Most of the time the things they throw out disappears pretty quickly - I am not the only one grabbing stuff they set on the curb. I almost wonder if they have a webcam set up to record people taking the stuff... And they put so much nice stuff out there that you have to wonder "Why are they throwing this out?"
So finally I have decided to dedicate some posts to just the things they throw out. (I was even tempted to start a whole new blog titled "Stuff My Neighbours Throw Out".)
Like these slightly used ice skates they threw out (see photo further below). Put on new laces and have them sharpened at Canadian Tire and they would be practically brand new. Total cost of sharpening + laces = less than ten dollars.
Earlier today I spotted a perfectly good (no damage whatsoever) large picnic basket they tossed out. Looks like it had been used once or twice before they threw it out. If it is still there when I get home I will snatch it and put it in the garage. I don't know when I will use a large picnic basket - I might end up using it for target practice for fun.
Now I can understand when people throw out a sofa. But what about when they throw out a leather couch with no damage on it. Maybe the dog peed on it. I don't know. Whatever. Even if there was a rip in it or a smell, hire someone to rip off the old leather and replace it with new. Silly to throw out a sofa like that.
Or the bicycle with the flat tire. Seriously. Inflate the tire. Patch the tire if it had a hole in it. Purchase a new tire if necessary.
People throw out really nice stuff sometimes. It boggles my mind.
This year my xmas wish list is building upon several big ticket items designed to make life easier around the house.
#1. Roomba Robot Vacuum (see further photo below).
Honestly, for the $300+ for a robot vacuum, that is well worth the convenience of not having to vacuum with an old fashioned vacuum any more. The prices of robot vacuums have dropped a lot recently and they are now very economical.
#2. Countertop Dishwasher - because my kitchen is too small for a conventional dishwasher.
Note - In addition to taking up less space, countertop dishwashers are also more water and energy efficient and also work well in the cottage, RV, etc because they take up less space, and use significantly less power and water. Which means you can easily run one using solar / wind with battery system or diesel generator. And you don't need a plumber to install one. Size wise they are about the size of a microwave.
#3. Robot Dog that Fetches Shoes
Okay technically I made this up, but what the heck. This really should be a product on the market. The dog should come with some sticker tags, you attach the tags to different things you want the dog to fetch - and the dog is programmed via voice command of the owner(s) to fetch various items.
Rover, fetch my shoes.
Rover, fetch my laptop.
Rover, fetch the TV remote control.
I can even see military, police and security applications of such robot dogs. GuardRover, K9-Rover, MarineRover, etc. Hollywood would probably make a movie based off the concept of a robotic dog... Like the old Short Circuit movies, but canine-esque.
#4. Voice Command Remote Control
Honestly, why hasn't this already hit the market?
No more searching for the remote control. You just say commands for what you want the TV or whatever to do.
TV Rewind 30 Seconds
TV Skip Commercials
TV On and TV Off
TV Lock Parental Controls (plus password)
The 3rd option alone would be a big money maker if you had programs recorded and you could auto skip the commercials.
My cellphone has voice command on it. Why not the TV?
According to the photo I took at a booth 2 days ago (Sept 2nd) the cost of getting a Samsung Galaxy S 5 has dropped. Time for the various companies to get into a bidding war before Xmas comes.
If you want to get a better price, wait for the weeks before Xmas (Black Friday etc) or wait until the Boxing Week sales.
Monday, September 1, 2014
So my girlfriend awhile back didn't like that my hair was messy the one day so she bought me a 200 mL bottle of Alberto European Texturize Gel - Styling Putty.
A product I would never normally buy.
But whatever, she bought it. She put it in my hair.
And yes, I will admit it works.
I also admit she forced me to write this review. Consider this review to be under duress.
The product does work - and it works very well.
But I will caution you: A little is a LOT! It only takes a little of this stuff to get your hair to behave properly.
The first time I tried using this stuff I used too much and it made my hair all crunchy and stiff. So the piece of advice I will pass on is USE IN SMALL DOSES. You don't need to use a lot of it. A tiny amount goes a long way.
Wednesday, August 27, 2014
So I am waiting for a package to be courier delivered via DHL Express.
They apparently tried to deliver twice in the last two days and left notes in my mailbox, the 2nd note indicating that I would need to pick up the package.
But the note doesn't say WHERE to pick it up.
Where being the most important factoid they should have on the note they left behind.
So I phone DHL and get a machine...
I go through the computer operated nonsense and all I get is a self repeating recording, which doesn't tell me WHERE the package is. When I press 0 to speak with someone the recording just starts over. When I press 0 multiple times the recording just starts over and over each time.
When I try the website dhl.ca it tells me that my package is in Toronto... But it does not say WHERE IN TORONTO. It is kind of a big city...
So finally I just say screw it, and I Google DHL locations in Toronto and I found a location that is near me.
I phone the location... And it is UPS. Which doesn't store packages for DHL, they only pick them up. They don't handle deliveries for DHL. So I ask the guy where the DHL depot is so I can pick up the package. He says he doesn't know and recommends I phone DHL or check their website...
Seriously. What good is a courier company that makes it so difficult to pick up a package by ignoring the WHERE to pick up the package.
I give DHL's website and automated phone system a flat ZERO for making it ridiculously impossible to FIND a package.
And I am not alone in my hatred of DHL. When I mentioned the company to a friend she said she once waited 18 months to deliver a passport from Africa - and by the time the passport was finally delivered a year and a half later, it had already expired.
And when I check other reviews of DHL I find the company is averaging 1 star out of 5 on many of the review websites. 1 star...
Got a horrific courier story to tell? Write your story in the comments.
Wednesday, August 20, 2014
For example the photo on the right is a movie still from the Elvis movie "Tickle Me", during which Elvis briefly teaches an archery lesson.
But much better examples of old archery movies are films like:
The Flame and the Arrow - starring Burt Lancaster (who is frankly awesome in everything he does).
A Man Called Horse - starring Irish actor Richard Harris, whom you may recognize from his many other movies - including playing Dumbledore in the first 2 Harry Potter movies.
Deliverance - starring Burt Reynolds and Jon Voight (I don't care for Voight, but Burt Reynolds is again very awesome. What is it with actors named Burt being so awesome???)
Below is the movie trailer for Deliverance.
And of course there is also films like Rambo II, Rambo III and all the various Robin Hood films...
Robin Hood - 1938, starring Errol Flynn (with archery stunts by Howard Hill).
Robin Hood Prince of Thieves - 1991, starring Kevin Costner.
Robin Hood - 1973, Disney animated film.
Those are three of the more famous ones.
But there is actually many more Robin Hood films...
Robin Hood - 2010 with Russell Crowe
Robin Hood - 1991 with Patrick Bergin and Uma Thurman
Robin and Marian - 1976
Robin Hood Men in Tights - 1993
The Story of Robin Hood and his Merrie Men - 1952, Disney live action
The Men of Sherwood Forest - 1954
Rabbit Hood - 1949 with Bugs Bunny
Beyond Sherwood Forest - 2009
And a slew of other Robin Hood films...
During my research I have determined there hasn't been a lot of William Tell movies made (a planned one for 2012 starring Brendan Fraser was scrapped when the producers ran into financial difficulties getting funding for their film).
There is an old Austrian William Tell movie from 1960, in German of course. Good luck finding an English dubbed version.
And an older William Tell film from 1949 - and a 1998 TV series called "The Legend of William Tell" with 15 episodes (which looks gawd awful, like a cheap rip off of Xena Warrior Princess).
During my research I have determined there was a lot of archery films (especially Robin Hood or Robin Hood esque films) made during the 1940s and 1950s. It was part of an archery fad that started with enormous financial success of the Errol Flynn / Howard Hill film in 1938, and the fad continued until the early 1970s and included the 1972 film Deliverance starring Burt Reynolds.
There was a brief renewed interest in archery in the 1980s when 2nd and 3rd Rambo movies came out, and again in 1991 with Robin Hood Prince of Thieves - but it was nothing like the fad from 1940s to 1970s.
With the introduction of the Lord of the Rings trilogy in 2001 archery saw a bit of interest, but the fast shooting abilities of Legolas made archery look beyond the skill of the common man.
A couple years later however something interesting happened.
Alabama, at that point the fattest state in the USA, was trying to come to grips with an obesity epidemic and high schools were looking for ways to get teenagers outside and exercising. So someone came up with the idea of starting an archery club in one of the schools. The club took off in popularity, the model was spread to other schools in Alabama, and eventually the program was expanded to other states.
By the time films like the Hunger Games, Brave, The Avengers, Killing Season, Hanna and other archery films came out archery was already a growing phenomenon in the USA.
And when those films became popular it was partially because archery was growing as a fad. It was the fad fueling the films, not the other way around. (Although at this point it is more cyclical, archery fanatics are fueling the films and the films are creating new archery fanatics.)
Below is the movie trailer for Killing Season, starring Robert De Niro and John Travolta.
|Above - Hello Nomad USB Chargecard : Below I/O Magic Battery Pack|
I am typing this product review at the beach on my tablet while my phone is charging thanks to three things.
1. The Hello Nomad USB Chargecard - which is a credit card shaped USB cord that fits nicely in my wallet.
2. The I/O Magic battery pack - which once charged provides roughly twice the battery juice of my cellphone battery.
3. And the portable wifi hotspot from my phone, which grants my tablet internet access.
Which means I can go on a 3-day vacation and charge my phone using these two handy devices and still have plenty of juice by the time I return on the 3rd night. (I am basing this on my normal battery consumption per day, which is about 66% of a full battery per day.)
I purchased the I/O Magic battery pack months ago and have been meaning to do a review on the topic. It works, it is handy when I am going to be using my phone often on a particular day. It does exactly what it is supposed to do and having three times the battery charge is very handy for vacations.
When I purchased it it also came with a 2nd battery charger, so if I take both batteries I can go on a 5 day vacation and really not have to worry at all about my battery power.
|Hello Nomad Chargekey|
Together these two products make it really easy to charge my phone. The Chargecard alone is handy because then I just need to find a power source and it takes up very little space in my wallet.
But in combination, they are handy little things to have on me for vacations, work, events, etc.
Sometimes I forget to charge my phone and they end up saving a lot of time too since I can just grab the battery pack and I already know I have the Chargecard in my wallet so I don't need to go searching for a cord to take with me. Very handy.
If you are the type of person who uses their phone a lot - and it runs low regularly - then these are two devices you will find very handy. I use both devices regularly.
Monday, August 18, 2014
I give it 3.5 stars out of 5. A friend of mine gives it 3 stars.
Why? Because it was good, it was entertaining, but it wasn't spectacular.
The highlight of the movie was Antonio Banderas stealing the show.
Thursday, August 14, 2014
Don't believe me? Watch "Into The Storm" at the movie theatre and then watch "Night of the Twisters" on YouTube further below.
The biggest difference between the two movies is that "Into The Storm" has infinitely better graphics. Behind the tornadoes, the drama in both movies is an emphasis on the importance of family and perseverance/survival.
I give the graphics for Into The Storm 5 stars - but I only give the drama / plot 3 stars. Honestly, I would watch tornado movies just for the graphics if the movie was nothing but tornadoes and just skip the plot entirely. Just 2 hours of mind-blowing graphics and tornado carnage would be something I would love to watch.
NIGHT OF THE TWISTERS, FULL MOVIE
Thursday, August 7, 2014
Royalty Ginger Beer Vs Vita Malt Ginger Beer. Which is best?
If you are not familiar with ginger beer, it tastes like ginger ale but spicier. In case you were wondering, there is NO alcohol in ginger beer - it is basically just a really strong ginger ale. Sort of like "root beer" has no alcohol in it either.
Anyway, back to my taste test contest.
First up was the Vita Malt Ginger Beer - omidragon this stuff was horrible. I have good tasting ginger beers in the past, but this stuff was so strong and had a weird extra flavouring in it. Maybe it was the malt, but whatever it is the stuff tasted absolutely horrible. I do not recommend that stuff at all. I was tempted to throw it out after tasting it, but forced myself to drink all of it because I was hoping "maybe it is something you have to drink more of to appreciate". Well the answer is no, the stuff is horrid. Don't even try it.
And then there was yesterday. After the Vita Malt disaster, I had really low expectations for the Royalty Ginger Beer.
But then I tasted it and my mind was blown. It was spicy, not too much, but spicy, and it was also sweet - truth be told it was a little too sweet. But it was actually the best tasting ginger beer I have ever had.
So applause for Royalty Ginger Beer. That stuff is absolutely amazing. I am going to be buying more of it in the near future and even introducing friends to it. I am positive other people will love it too. I have already introduced one other friend to Royalty Ginger Beer and they also loved it.
Two thumbs way up for Royalty Ginger Beer. (And booooo to the makers of Vita Malt. They should be ashamed of themselves.
Monday, August 4, 2014
You know who invented that phrased? Customers that complain a lot and always try to get their way. (And then whine about it when they don't get their way.)
Truth be told, if you've ever worked in the service industry (doesn't matter what sector, any kind of service will do) you eventually meet a customer who starts demanding freebies, exceptions to the rule, and complains very loudly.
We all do it sometimes, especially when the situation warrants it.
But when you are on the receiving end of a customer who is verbally abusive (and I would argue "crazy") and thinks that they are entitled to an exception to your company policy, well then you have one solution.
Tell the customer to leave and take their business elsewhere.
Why? Because sometimes dealing with crazy customers just isn't worth it.
True, bending over backwards for customers makes for great customer service relationships. But sometimes customers are just demanding things that they have no entitlement for.
Take for example a dentist who receives people on an appointment basis. What happens when you don't show up for your appointment?
Well, the dentist charges you a fee because you missed your appointment and didn't show up. (And this fee is not covered by insurance by the way. YOU pay the fee if you miss the appointment.)
So imagine for example if the dentist gets a crazy person who refuses to pay the fee for missing their appointment, what do you think the dentist will do?
Answer - Refuse to serve that person until they agree to pay the fee. Why? Because they have Term of Service agreement wherein if you agree to schedule a cleaning for your teeth, then you are automatically agreeing to a ToS that says you also agree to pay any fees if you miss your appointment.
And such Terms of Service are normal for many industries. Dentists, personal trainers, massage therapists, basically anyone who works on an appointment basis.
On the other hand some businesses are more products based - and products come with warranties.
So for example if you go to an Audiologist in Mississauga and you purchase a Clarity XL-30 Amplified Telephone (a special telephone for people who have hearing difficulties), well then it comes with an one year warranty from the manufacturer.
Which means as long as the warranty is still good, you're fine. The manufacturer covers the cost of replacing or fixing your telephone. Which means the hearing clinic in Mississauga will be fine with providing you with full service to help you to fix or replace your phone. If however your warranty has expired, then they just have to point to the warranty and give you two options:
1. Pay to have it sent to the manufacturer and have it repaired.
2. Buy a new telephone with a new warranty.
Places like the above mentioned audiologist / hearing clinic always have great records for customer service - largely because they have warranties, receipts, records of clients, and they don't work on an appointment basis. If someone is late for showing up to purchase hearing aids or special telephones for the hearing impaired, or if they forget to show up, do you know what happens? The customer shows up later eventually anyway and it changes nothing for the audiologist working there.
But for the poor dentist or anyone working on a strict appointment based schedule, they don't just have appointments - they have a freaking WAITING ROOM with magazines and other things to keep you occupied. So you go there for your appointment, and then you WAIT for the dentist to be ready for you.
And if you don't show up, well then you get charged a fee.
At which point you have to wonder, what percentage of dentist customers complain about the extra fee for missing their cleaning, because the vast majority of people just nod, realize they are in the wrong, and then pay the fee.
It is really just the 1% of customers out there who want to be "squeaky wheels who get the grease" who would refuse to pay the fee.
At which point the dentist - or more precisely, the secretary working for the dentist - points to the Terms of Service agreement in the Fine Print.
At which point only a very small percentage of crazy / cheap people will complain about it. The chances of meeting one of these people is multiplied by the number of cheap people out there, multiplied by the percentage of people who feel they are entitled, and multiplied again by the number of people who like to argue and complain loudly until they are blue in the face.
In other words (since we are dealing with small percentages) the final number is pretty small and very rare.
But when you meet one of those crazy customers you understand and realize the same thing:
Those people are freaking lunatics.
Thursday, July 31, 2014
They say "Sport" on them, but they're basically just sugar, water, chemicals and flavouring.
Evidently the "Sport" and "Hydration" on them is an advertising gimmick designed to trick stupid people who don't look at the ingredients. Want hydration? Drink some water!
Booooooooooo! Shame on you Chapman's!
BTW, watch the credits at the end of Hercules - totally worth it.
Anyway, back to the Mockingjay poster... Is it just me or does the Mockingjay look a bit like the Toronto Blue Jays' logo? True, they're both jays, but the similarities feel like they go beyond that. Copyright infringement, probably not. Especially when you look at the Blue Jays pumpkin further below.
This happened to myself recently when we went to the Wendy's drive thru near Beaches Toronto.
We ordered a double cheesburger combo and a bacon burger combo.
And then the woman on the speaker goes "Do you want a small, medium or large combo?
To which we both went "Huh? What is a small, medium or large combo?"
And the woman refused to explain.
So we both said we wanted the regular combo.
And then the woman apparently punched in large for my cheeseburger.
So then I asked her to change it, because we could see the mistake on the drive-thru screen.
And the woman said okay, but the screen stayed the same.
So when we get up to pay and collect our food the bill seems surprisingly high, and the drinks look surprisingly larger than we expected.
And when we get the bill we see that the woman messed up our orders completely. She charged us extra for the large combo, and extra AGAIN for the medium combo.
Based on the receipt apparently medium is NOT the same as "regular" - even though we both asked for REGULAR.
Frustrated, and knowing we would only end up with an argument and an horrible customer service experience I chose instead to take a photo of the receipt (shown above) and then share this experience with others.
#1. COMPLAIN ABOUT THEIR MISTAKE MORE BEFORE YOU GET THE FOOD.
#2. If the total they quote you sounds wrong, it probably is. See #1 over again to make sure they don't mess up your order.
#3. Document the mistake so you can complain about it later. I am sending a copy of this post to Wendys.ca via their customer feedback website.
#4. Demand a refund for their mistake and boycott that restaurant until you get a refund and apology.
We shall be going to Burger King, A&W and other restaurants instead until we get a refund and an apology.
And it is NOT the money that matters. I am only out $1.78 + HST, what bothers me is just how poor the service was that they messed up our order not once, but twice.
Monday, July 21, 2014
I didn't even know I could buy these. Specialty grocery stores are awesome.
However I see no reason to purchase them - no recipes that call for them. I will stick to my extra large brown eggs I usually buy.
The extra big tires give the bicycle more bounce - but also increases the weight of the bicycle (which makes it slower). Still I think it would be fun to ride sometime.
Available at Canadian Tire. Very shiny.
I recently purchased the Gillette Fusion ProGlide Power Razor at CostCo (it was on sale and I was looking for a new razor anyway).
I tried the razor for the first time this morning.
Wow. Very happy with the results.
I was skeptical of the whole flexing ball thing, and doubly skeptical of the idea of a vibrating razor while I am shaving. I thought for sure I was going to end up cutting my face.
Instead what happened was one of the quickest, smoothest, most comfortable shaves I have experienced in years. (Comparable to several 3 and 4 blade razors I reviewed several years ago, only better.)
So yes. Shock and surprise at how good the razors are. And very, VERY happy with the results.
6 Steps to Buy a New Microwave
#1. Measure the space in inches and record down the dimensions of the space for your new microwave.
You will need the width, height and depth of the space. Mine is a little more than 24 inches wide, 20 inches tall and 21 inches deep.
Thus any microwave that size or smaller will fit, but ideally I want something that fits the space perfectly.
#2. Research different microwave brands and models online - via homedepot.ca and similar websites.
Don't just go to the store and buy the first one you see that fits.
#3. Make a list of any special features you want on your microwave.
Compare the different brands and models and find several that fit your needs.
Sometimes you can find the exact same model of microwave on sale at a different store or $20 to $50 cheaper. Confirm that the chosen model is the correct size for the space by checking the dimensions.
#4. Compare customer feedback / reviews.
If a microwave has a lot of bad reviews, maybe you should not purchase it.
#5. Optional - After making your decision wait for your chosen microwave to be on sale and then purchase it. You don't have to do this right away, but it is certainly an option.
#6. Purchase it right away if you feel "The Price is Right".
So which microwaves am I contemplating purchasing?
Well, the following models fit - and I am not too picky about which special features come on the microwave.
Danby 1.1 Cubic Feet Microwave-Stainless - $118 - RATED 5 STARS BY REVIEWERS.
Haier 1.6 Cubic Feet Over The Range Microwave - $199 - AT 29 INCHES WIDE IT IS TOO WIDE!!!
General Electric (GE) 1.6 Cubic Feet Over-The-Range Microwave Oven - $378 - 5 STAR RATING, BUT ALSO TOO WIDE FOR THE SPACE!!!
There was also a lot of unrated microwaves that had not been reviewed by anyone. Like these two that are identical except for their exteriors.
LG 1.5 Cubic Feet Countertop Microwave with Easyclean, White Exterior - $158
So you save $40 just by purchasing the white one instead of the stainless steel. (And it weighs 6.5 lbs less.)
So now that I have found several I like I just have to compare prices at different stores and then go pick up the one I like after I make my final decision.
The stainless steel LG is tempting just because it is easier to clean, but is it worth $40 more just for easier cleaning? I think not.
UPDATE - I found the same two microwaves at Future Shop on sale. Purchased the white version of the LG 1.5 for a mere $139.99. The stainless steel version was $159.99.
Monday, June 30, 2014
We recently took a vacation and decided to get a car rental for the trip. Hence why this is a review of both Enterprise Rent-A-Car in Toronto, and also a review of the 2014 Jeep Patriot - as that was the car we took on the trip.
#1. Enterprise - 3.5 Stars out of 5
The prices were fair, on par with similar car rental companies, the biggest difference however was that we requested a compact economy car for the trip and they instead gave us a free upgrade to a Jeep.
The free upgrade was nice, but the gas bill was larger for obvious reasons.
Also we got insurance with the rental, and originally the tab was supposed to be $161 + HST for the car (so the total should have been $181.93), but apparently the insurance for the Jeep was more expensive and they conveniently neglected to tell us that the insurance costs more for the Jeep... so the total ended up being about $242.
So $60 more than. The service was good, but we do feel we got ripped off on the price of the insurance.
We loved the Jeep.
Power, comfort, air conditioning, all the gadgets you could want on a car, and we were able to figure out how to lower the back seat without needing the instruction manual. We needed to lower it so we could fill the space with 3 coolers, camping gear and more.
So yeah, easy to figure out and spacious inside there. We had more than enough space for all of our stuff and could have brought two large German Shepherd dogs with us too if we had been so motivated.
Further below are photos of us with the 2014 Jeep Patriot after filling up the gas tank to 75% at the gas station (if you don't fill it up to the level you received it with then Enterprise charges you $2 per litre for the difference). And yes, like all SUVs the Jeep Patriot is thirsty... but we don't care because it was otherwise awesome.
We enjoyed our vacation, we enjoyed the Jeep - we are wishy-washy on Enterprise since they overcharged us on the insurance - but overall we are not overly angry at them since their service was otherwise excellent. Just wish they had warned us that the insurance was going to be a lot more.
You can really tell we liked the Jeep because we had big goofy smiles on our faces. :)
Monday, June 16, 2014
Reviews rate it as 4.2 stars out of 5, it fits my kitchen countertop perfectly, and it only uses 12 litres of water during a regular wash cycle. And it comes with a 1 year warranty.
I have a Danby freezer already (9 years and counting...) and am very happy with the build quality of the freezer. So I am going to guess based on experience that the dishwasher is equally as good.
If you are like me and hate washing dishes, having a countertop dishwasher is more convenient and doesn't require much effort to install.
Home Depot price is $248 CDN. (Walmart sells the same model, but the price is $278 because they like gouging Canadians...)
Monday, May 12, 2014
I have to attend a wedding in August for my sister.
I have pants, shirts and ties that I typically wear for formal occasions. But that doesn't seem formal enough for the wedding of a sibling.
The last time a relative of mine got married it was 1998 and I recall wearing a tuxedo that was extremely fancy and included a vest, jacket and a collar button.
I also recall it being a June wedding and awfully hot outside...
Much like another wedding I attended 2 years ago for two friends who were getting married. It was extremely hot that day, the wedding was outside and I wore my black Stetson - which frankly, was awesome for keeping the heat off.
So as the August wedding for my sister approaches I find myself looking at vests.
Because let's face it, if you want to look formal you cannot go wrong with a vest. (And it should go well without a jacket - and equally well with my black Stetson.)
Browsing online I came across a company called Kishwear - which sells high end men's fashion, including vests like these below:
And the company is based in Toronto, Canada - so less shipping costs and I can feel good about myself for shopping locally. So Kishwear is good in that respect, and their commitment to high end men's fashion is pretty clear as you browse their website. Formal, retro and stylish.
Not sure if I will opt for a bow tie. I might skip the bow tie, have an open collar and put a decorative silk handkerchief in my vest pocket. I have time to think about it between now and August.
Sunday, May 4, 2014
They should be called "Eau de Pooh for Women" and "Eau de Pooh for Men" and should smell as follows:
"Eau de Pooh for Women" - Flowers, honey and frolicking (a light feminine musk).
"Eau de Pooh for Men" - Flowers, honey and bear hugs (deep musky smell).
There is actually a Winnie the Pooh fragrance, but it is not called "Eau de Pooh". And doesn't smell like the smells I described... and regardless of whether the bottle says "for men" or "for women", I am pretty sure it is for kids.
Tuesday, April 1, 2014
Wednesday, March 12, 2014
Brea Rehder says she was at the Ottawa Ikea store on Monday and asked about the price of an item she was purchasing.
The cashier went to get another employee who could help. That employee, she said, finished a long conversation with a colleague before making her way to where Rehder, her two children and a friend were waiting.
By then her nine-month-old daughter had begun to fuss, so she started to breast feed her in the store. (Ikea officially has a breastfeeding friendly store policy.)
Then the manager came over. "She came over to me and I asked her my question and immediately she said, 'When you’re done being disgusting, we can discuss this. But in the meantime, take it to the bathroom because you’re holding up the line,'" Rehder quoted the manager as saying.
"But the only reason I was holding up the line was because I was waiting for her."
After she paid for her items and left, Rehder went to the company’s Facebook page to complain about the incident.
"I have never been more insulted in my life," Rehder wrote on Facebook, adding that not only will she reconsider shopping at Ikea in the future, and that says she is also mulling a harassment suit.
Ikea has since apologized to Rehder and says the company is attempting to track down the manager who was involved in the incident.
To do what? Admonish them over an incident that has triggered a store boycott from every woman who has ever breastfed a child in public (and any people who are sympathetic to their cause, myself included).
I should hope this manager gets fired on the spot and I hereby encouraging everyone who reads this to boycott Ikea until they fire the manager for overstepping their bounds and ignoring Ikea's company policy.
Large corporations have company policies for a reason. It is to prevent boycotts, lawsuits and other problems that could hurt the company financially. When an incident like this happens the appropriate thing to do is to ask the employee to resign. If they refuse, more drastic action may be needed such as a demotion or outright firing them.
In this case I am in support of outright firing the manager. Kick them to the curb for ignoring the company policy and drawing a possible lawsuit.
Until Ikea fires the manager in question I am going to leave this post up unchanged and if I ever mention Ikea in future blog posts I will also mention the boycott. If they do fire the employee I will add an "Update" section with the date showing that they have fired the manager, and Ikea can sit safely that our boycott has ended.
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